MEMBER ACCOUNT RELATED
Why do I need to register?
By registering you are initiating an account that only you may access. You may access your account by using your email address and a password that you have created.
We will only request the necessary information for processing and will not sell, rent, trade our mailing list of our shoppers.

How do I register?
Simply click [HERE] to register. If you already have items in your cart and are ready to complete your order, simply click on “checkout”, and this will automatically direct you to our register page.

What if i forget my password?
Simply visit this link. By providing your email address, we will email you a new password via a secure, encrypted connection that you may later change by visiting "my account" once you login successfully. Passwords are case sensitive.

How do I change my password?
Once you login to your account, you may change your password by clicking on "Change my account password". Enter your new password and click on "Continue" to change your password.

How do I make changes to my account profile?
Log into your account, and click on “View or change my account information”. Make the necessary changes to your account (i.e. name, email address, etc.) and click on "Continue" to save your changes.

Why should I sign up for your email newsletters?
By signing up for our newsletter, you will be among the first to know about our special promotions, the availability of
new brands limited special offers, and many other exciting products that we have to offer.

ITEMS/ORDERS RELATED
Item availability
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on any item that you have ordered, we will notify you via e-mail.

How to shop online?
a) Select your items and "ADD TO CART"
b) "CHECKOUT" your items when you have completed your shopping.
c) Select the payment method, fill up the delivery information and "CONFIRM" to proceed.
d) Order number will be sent to your email address.
e) Make payment and email us with your order number.
f) An order confirmation email will be sent to you.

How can I modify my order?
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations. You may wish to email us at sales@wardrobe54.com for any problems.

Why I am not able to find any contact number?
We want to keep our prices as low as possible which means with 1 lesser manpower solely for customer service, we will handle all inquires through emails. In this way, we are able to serve you anytime of the day but with a lower cost.

Do you provide any paper catalogue?
Our products are updated daily therefore our website will serve as the main catalogue which can be accessed from all over the world.

How does the Member Loyalty Program work?
Our members enjoy additional discount on their 2nd orders onwards once their total paid orders fulfilled our discount criterias. Visit this link on our members discount details.

PAYMENT RELATED
What payment methods are accepted?
For Singapore shoppers, we prefer ATM or InterBank transfer to our DBS or UOB account. Alternatively, we also accept Paypal payment to sales@wardrobe54.com. Visit this link for more payment details.

Can I make payment immediately?
Yes, we would advise our shoppers to make payment immediately after placing your orders so that we can send your orders for processing and avoid/minimize any out of stock.

I want to make payment by Credit card but do not wish to register a paypal account, is that OK?
We apologized that we do not accept any direct credit card / debit card payment due to international payment safety. You can simply pay through www.paypal.com without the need to register a account. However, registering with Paypal is always advise.

I have credited balance from my previous order, can I use to offset my new order?
Yes you may use the credit eVoucher sent to you to offset your new order. If you have not receive your eVoucher, kindly email us: sales@wardrobe54.com.

I receive the refund eVoucher code from Wardrobe54. How do I use it?
During checkout, you just need to enter the code in the Coupon textbox. Our website will make the necessary adjustment.

SHIPPING RELATED
Do you ship to where I live?
Yes we are able to ship to anywhere in the world. Please refer to our shipping details.

How long do you take to ship out my items?
Due to our preorder nature, we would process all orders upon payment confirmation and send for processing. Orders usually takes about 2-3 working weeks to reach our customers subjected to flight schedules and customs check.

Why I do not see the shipping prices calculated automatically by the system for my overseas address?
As the shipping charges are updated regularly, we will calculate the shipping charges based on the country of your orders and total volumetric weight.

How do I track my parcel?
To track your parcel, you may wish to opt for REGISTERED MAIL (Additional S$2.24) which a tracking number will be sent to you upon posting of your items. You can track your parcel through Singpost website. Note: We do not keep records of normal posted parcels unless REGISTERED MAIL is opted during payment.

OTHERS
How often are your items updated?
Our items are updated on a weekly basis with at least 40-50 new designs launched weekly.

I wish to be notified of your updates, how can I do so?
You may join our mailing list HERE or our FACEBOOK to receive our updates.

Still have questions?
Email us here: sales@wardrobe54.com